Overview
Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase AND video of unpacking of product to email.jayacandle@jayadma.co.in
Please do not send your purchase back to the manufacturer.
Refund Policy
At Jaya Candle Aromatic Glow, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. Please review our refund policy for detailed information.
Returns
If you are not satisfied with your purchase, you may return it within 2 days of receipt. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required for all returns and make vedio of unpacking of product.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund process may take a few days to complete, depending on your payment provider’s policies.
Exchanges
If you would like to exchange your item for a different one, please contact us at email.jayacandle@jayadma.co.in. We will guide you through the exchange process and ensure you receive the product you desire.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Custom or personalized items
- Sale items
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at email.jayacandle@jayadma.co.in with your order number and a photo of the damaged product. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You are responsible for paying the shipping costs for returning your item, unless the return is due to a mistake on our part (e.g., wrong or defective item).
Contact Us
For any questions regarding our refund policy, please contact us at email.jayacandle@jayadma.co.in email.jayacandle@jayadma.co.in We are here to help and ensure you have a positive experience with Jaya Candle Aromatic Glow.
Thank you for choosing Jaya Candle Aromatic Glow. We appreciate your business and are committed to your satisfaction.
